Terms & Conditions

Last updated: 12 February 2026

These Terms & Conditions (“Terms”) govern your use of the website https://luxyora.co.uk (the “Website”) and any products or services provided through it. The Website is operated by Luxyora under the company Markestra Ltd, registered in Essex, United Kingdom. Throughout these Terms, “we”, “us”, and “our” refer to Luxyora and Markestra Ltd. By accessing or using this Website or purchasing from us, you agree to be bound by these Terms. If you do not agree, you should not use the Website.

You must be at least 18 years old or the age of legal majority in your jurisdiction to make purchases through this Website. By using the Website, you confirm that you meet this requirement and that any information you provide is accurate and complete.

We aim to ensure that all information on the Website, including descriptions of products or services, pricing, and availability, is accurate and up to date. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice. We also reserve the right to refuse or cancel any order if information is incorrect, including after an order has been submitted.

When you place an order through our Website, you are making an offer to purchase our products or services. Orders are subject to acceptance by us. Once your order is accepted, you will receive confirmation by email. We reserve the right to refuse or cancel orders at our discretion, including where fraud is suspected, payment cannot be processed, or products are unavailable. If we cancel an order after payment has been taken, a refund will be issued to the original payment method.

Payments are processed securely through third-party payment providers. By making a purchase, you agree to provide valid payment information and authorise us and our payment processors to charge the total amount due. We do not store full payment card details on our servers. Prices are listed in the currency shown on the Website and may include or exclude applicable taxes depending on your location. We reserve the right to change prices at any time, but such changes will not affect orders already confirmed.

If physical or digital products or services are offered, delivery times, fulfilment details, and access instructions will be provided at checkout or in order confirmations where applicable. While we aim to deliver within stated timeframes, delays may occur due to circumstances beyond our control. We are not liable for delays caused by third-party carriers, payment processors, or external events.

Unless otherwise stated on the Website, all sales are subject to our refund and cancellation policy. Where required by law, consumers may have statutory rights to cancel certain purchases within a cooling-off period. Nothing in these Terms affects your statutory rights under UK consumer law. If you wish to request a refund or cancellation, you should contact contact@luxyora.co.uk with your order details.

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website. You must not misuse the Website by introducing viruses, attempting unauthorised access, scraping data, or engaging in fraudulent or harmful behaviour. We reserve the right to suspend or terminate access to the Website if we believe these Terms have been violated.

All content on the Website, including text, graphics, logos, images, product descriptions, branding, design, and software, is owned by or licensed to Luxyora or Markestra Ltd and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or exploit any content without our prior written permission, except for personal, non-commercial use.

We may provide links to third-party websites or services. These links are provided for convenience only. We do not control and are not responsible for third-party websites, their content, or their privacy practices. Your use of third-party sites is at your own risk and subject to their terms.

To the fullest extent permitted by law, the Website and all products and services are provided on an “as is” and “as available” basis. We do not guarantee that the Website will be uninterrupted, secure, or error-free. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, except where such disclaimers are not permitted by law.

To the fullest extent permitted by law, Luxyora and Markestra Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Website or purchase of products or services. Our total liability for any claim relating to a purchase shall not exceed the amount you paid for the relevant product or service, except where liability cannot be limited under applicable law.

You agree to indemnify and hold harmless Luxyora and Markestra Ltd from any claims, damages, liabilities, costs, or expenses arising from your misuse of the Website, breach of these Terms, or violation of any law or third-party rights.

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by consumer protection laws in your country of residence.

If you have any questions about these Terms & Conditions, you can contact us at contact@luxyora.co.uk.